SUPPORT
FAQ
WHICH VIDEO FORMATS DO YOU ACCEPT?
We support MP4, MOV, WEBM, M4V, and GIF formats.
HOW LARGE CAN THE FILE BE?
Up to 50 MB and 30 seconds.
WHAT ARE UPS?
1 UPS equals 1 output megapixel.
HOW LONG DOES UPSCALING TAKE?
Approximately 0.4 seconds per megapixel.
WHERE IS MY VIDEO STORED?
Files are processed via direct link only; we do not store your files..
HOW IS THE PRICE CALCULATED?
(width × height × frames × scale²) / 1,000,000 × €0.001
CAN I UPSCALE GIF ANIMATIONS?
Yes, GIFs can be upscaled up to 8×.
WILL MY AUDIO CHANGE?
No, the original audio is preserved.
ARE COMMERCIAL USES ALLOWED?
Yes, the output is royalty-free.
DOES UPSCALING ADD VISUAL ARTIFACTS?
The model minimises artifacts; results are typically sharper and cleaner.
CAN I PAUSE OR CANCEL A JOB?
Not yet; please wait for processing to complete.
NEED FURTHER ASSISTANCE?
Use the chat bot or the contact form.
Still have questions?
