Upscalibur

PRIVACY POLICY

Last updated: February 2026

Upscalibur ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use https://upscalibur.com/ (the “Service”), an AI-powered video upscaling platform operated by EURO TEACH LIMITED, registered in England and subject to applicable data protection laws including the UK GDPR and EU GDPR where applicable.

By using the Service, you consent to the practices described in this Privacy Policy.

Data Controller

Data Controller: EURO TEACH LIMITED

Company number: 14287339

Registered address:

72 Halliwick Road

London, England, N10 1AB

Information We Collect

1.1 Account Information

We may collect the following information when you create or use an account:

  • Email address
  • Encrypted password
  • IP address and basic browser metadata for security and fraud prevention

We may log certain activity to maintain platform security, prevent abuse, and detect fraudulent behavior.

1.2 Payment Information

We do not store full credit card or payment details.

Payments are processed securely by third-party payment providers compliant with PCI DSS standards.

We may store limited transaction metadata including:

  • Payment amount
  • UPS tokens purchased
  • Transaction ID
  • Payment status

UPS tokens represent prepaid service credits only and have no monetary value.

1.3 Video Processing Data

Video or GIF files you upload are processed solely for the purpose of providing AI-powered video upscaling.

Processing is temporary and limited to what is necessary to deliver the Service.

Uploaded files are not permanently stored and may be automatically deleted after processing or after a short operational retention period.

We do not use uploaded media to train machine learning models, build advertising profiles, or sell user data.

1.4 Cookies and Tracking Technologies

We use essential cookies required for platform functionality, authentication, and security.

Optional cookies (such as analytics tools) may be used subject to your consent via our cookie consent mechanism.

For more information, please refer to our Cookie Policy.

Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Contractual necessity – to provide the Service you request
  • Legitimate interests – including platform security, fraud prevention, and service improvement
  • Legal obligations – such as accounting, tax, and regulatory requirements
  • Consent – where applicable (for example, optional cookies)

How We Use Your Data

We use personal data to:

  • Create and manage user accounts
  • Provide AI video upscaling services
  • Calculate and deduct UPS token usage
  • Process payments and maintain billing records
  • Maintain platform security and detect misuse
  • Respond to customer support requests
  • Comply with legal and regulatory obligations

We do not sell or rent personal data.

Data Sharing and Transfers

We may share data only with trusted service providers necessary to operate the Service, including:

  • Payment processors
  • Hosting and infrastructure providers
  • Security and monitoring services

All service providers operate under appropriate confidentiality and data protection agreements.

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses
  • Transfers to jurisdictions recognized as providing adequate protection

Data Retention

We retain personal data only for as long as necessary to:

  • Maintain your account
  • Provide the Service
  • Meet legal and regulatory obligations
  • Resolve disputes and enforce agreements

Uploaded files are stored temporarily for processing and download (maximum retention period: 5 days) and are automatically deleted thereafter. Backup retention does not exceed 7 days.

You may request deletion of your account at any time.

Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent where applicable

To exercise these rights, contact:

[email protected]

Data Security

We use appropriate technical and organizational security measures including:

  • Encrypted HTTPS connections
  • Secure infrastructure and access controls
  • Monitoring and logging for security
  • Regular system reviews

However, no system can guarantee absolute security. Users should keep their login credentials confidential.

Children's Privacy

The Service is intended for users aged 18 years and older.

We do not knowingly collect personal data from minors. If you believe that a minor has provided personal data, please contact us so we can remove the information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, regulations, or our services.

Updates will be posted on this page with a revised date.

Continued use of the Service after updates constitutes acceptance of the revised policy.

Contact Information

EURO TEACH LIMITED

72 Halliwick Road

London, England, N10 1AB

Company number: 14287339

Email: [email protected]